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as of June 30, 2010
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FISCAL YEAR
TELEPHONE
E-MAIL
CHAT
QUESTIONPOINT
BRANCH ON-SITE INQUIRIES
RESEARCH ON-SITE INQUIRIES
FY10
64,323
20,835
15,816
714
*
13,822,073
300,514
FY09
46,769
9,245
11,337
—
14,211,795
452,948
FY08
37,628
9,753
7,479
—
14,060,250
615,986
FY07
47,234
12,951
8,429
—
15,644,180
615,967
FY06
44,813
13,353
7,858
—
12,477,756
556,820
* Questionpoint is new for FY10
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BEHIND THE SCENES
WELCOME
Letter from the Chairman
|
Letter from the President
ACHIEVEMENTS
Our Mission
|
The Year in Review
ACTIVITIES
Public Programs
|
Programs for Members
|
Awards
|
Benefit Events
|
Exhibitions
|
Digital and Print Publications
|
Media Roundup
ACQUISITIONS
Gifts
|
Purchases
LEADERSHIP
Board of Trustees
|
Committees and Councils
|
Donors
|
Staff
FINANCIALS
Report of the Treasurer
|
Balance Sheets
|
Summary of Financial Activities
FACTS & FIGURES
Visitors
|
Usage of Materials/Resources
|
Programs and Services
|
Behind the Scenes
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